Pet Sitting - New Client Procedure Steps
After you check out my Wagtime Pet Sitting & Dog Training llc website & you feel you want to talk to me, Linda Greenfield, about using my pet sitting & care services, just follow these 5 steps:
1 - Contact me:
A - Call me at 305-519-9711 to Leave Your Voice Message or Text
B - Submit a New Client Inquiry Form online to find out:
- if I am available for your trip dates
- to schedule a phone consult with me.
* Check my Areas Serviced page to see if I furnish service to your address.
2 - Schedule a free in-your-home Interview Appointment with me.
This Interview Appointment is required before any potential client can actually make a reservation.
The Interview Appointment allows an in-person assessment for you, & for myself, to determine that Wagtime Pet Sitting & Dog Training llc is the most appropriate pet care service for you.
3 - Once your payment for your Reservation Deposit of 10% of total estimated fees is received & accepted by myself (or other designated representative of Wagtime Pet Sitting & Dog Training llc), your reservation dates will be held.
If reservations are made 21 days or less prior to service start date,
then 50% of Service Fees are due in order to reserve dates for Pet Care Service.
4 - You must personally supply two (2) house keys to me or another designated representative of Wagtime Pet Sitting & Dog Training llc, preferably at your interview appointment or at least ten (10) days prior to start date of scheduled service.
5 - An additional 40% of total pet care service fees must be received by me (or another designated representative of Wagtime Pet Sitting & Dog Training llc) 14 days (2 weeks) prior to the scheduled start date for your pet care service.
Usually we will schedule an appointment 10-14 days prior to your scheduled start date so I can meet your pets again, pick up your house keys, & collect your 40% payment of total estimated fees.
Payment can be made over the phone via credit or debit card.
Details of PROCEDURE STEPS above
Please read & review all the Step details of the New Client Procedures & Policies:
1 - Submit a New Client Inquiry Form online.
* Be sure to first look at the Areas of Service page on this website to check that I provide service to your address.
You may leave me a voice message requesting info, however, you will still need to provide to me all the info on the New Client Inquiry Form when we speak over the phone.
Once I receive your info on the New Client Inquiry Form, I will contact you about whether my schedule is currently open for the dates you are inquiring & we will discuss the general needs of your pet(s).
Any questions you may have about my pet care services, or perhaps other dog care or training services, can be fully explained during your scheduled phone consult.
2 - After we chat on the phone, & if you are interested in pet sitting services from Wagtime Pet Sitting & Dog Training llc, your next step is to schedule a free in-your-home Interview Appointment with me (Linda Greenfield).
After you have scheduled an Interview Appointment with me, you will be emailed or post office mailed, (or you can download from this website) & print Owner & Pet Information Intake Forms so that you can review & fill out the required paperwork prior to your Interview Appointment.
At your Interview Appointment, I will meet & evaluate your pets & their needs, then discuss with you what pet care services would be most appropriate.
During our Interview, if I do feel your pet(s) will accept me as their their care provider, I reserve the right to refuse to provide pet care service for them.
3 - The Owner & Pet Information Forms with the Pet Care Service Agreement Contract are expected to be completed & signed at the Interview Appointment.
Your reservation will only be held when your Reservation Deposit Funds have been received,
you will receive a text & an email acknowledgment from Wagtime Pet Sitting & Dog Training llc.
You may submit the Reservation Form:
- in person at your Interview Appointment,
- you can complete it & pay (via credit or debit card) over the phone with me,
- or you can post mail the Reservation Form with payment via PayPal or check.
4 - Key deadline:
You are required to supply two (2) house keys to Linda Greenfield or other designated representative of Wagtime Pet Sitting & Dog Training llc at least ten (10) days prior to start of scheduled service.
The two (2) keys are expected to be provided by client during the Interview Appointment.
Otherwise, client can make arrangement to drop them off at Linda’s address.
The client can also make another appointment with Linda for Linda to pick up the two (2) keys from the client’s address for an additional fee of $15.
Why two (2) keys are required:
the 1st key is ID coded & carried in a lock box in Linda’s vehicle,
the 2nd key is ID coded & kept in a lock box in Linda’s office as a back up in case of any delays or emergencies.
5 - Payment Deadlines
If your Interview Appointment is 10 days or less to your scheduled start date of pet care service, a deposit of 50% of the estimated service fees must be paid at the Interview Appointment to reserve dates of pet care service.
If Reservations have been accepted more than 10 days prior to your scheduled start date for pet care service, all Owner & Pet Information Forms, The Pet Care Service Agreement Forms, plus any remaining deposits fees must be received 7- 10 days prior to your scheduled start date of pet care service.
If your reservation is cancelled with less than 2 weeks notice prior to start date of pet sitting serves, your reservation deposit is forfeit at Linda Greenfield's discretion based on whether she has another client to take for your reservation dates.
6 - Denial of Service
As a representative of Wagtime Pet Sitting & Dog Training llc, Linda Greenfield reserves the open option and right at anytime to refuse to agree to provide service to any potential client or past client for any reason.
General reasons for denial of service:
- General safety issues, usually aggressive dogs & other aggressive pets (determined by Linda’s expert opinion) are usually denied pet sitting services provided by Wagtime Pet Sitting & Dog Training llc.
- Any unresolved client payment issues are also grounds for denial of service.